the Village Knittiot

As some of you know, Mr. Knittiot and I recently switched our domains to a new hosting service. Since the introduction of the uber-shitty Network Solutions into our lives, things have been a complete nightmare.

Our first clue that things were not going to go well was the discovery that they LIED TO US about all the reasons we decided to switch over to their *@%#! service in the first place. Then, when Mr. Knittiot called them and said, “Um, I have an email from you guys that states I would get the following services/features/options, but it doesn’t appear to be that way at all.” They said, basically, “We didn’t say that.” And he said, “Yes you did.” They said, “No we didn’t.” And he said, “Would you like to see the email?” And they said, “No. We didn’t say those things.”

One of those things they failed to deliver on was a pointer from my old URL to my new domain’s URL. This was particularly disheartening to me, since everyone who formerly read, bookmarked, or linked to my blog found only a lonely error message when trying to connect to The Village. Okay, so I lost some readers. Those among you with enough tech savy or who’s email address I had, I tried to let know. Then I discovered my RSS feeds stopped working, and that I no longer received email notification when I had a new comment. Also, sometimes, in the middle of the day, the site would just go down.

These problems (and more) resulted in long conversations with customer service where they told us things like, “The problem is your email service provider.” Okay. Rounds of no-it-isn’t-yes-it-is would ensue. They would reluctantly open trouble tickets for the treatment of such problems and then Mr. Knittiot would get an email from them saying the ticket had been closed and the problem was resolved, when clearly the problem had not been resolved. In short. They are fuckers. So, we are taking our business elsewhere.

Once again, this means a little upheaval. Some potential downtime. And ultimately the ability to breathe a deep sigh of relief. This time, we did a little more homework. And by we, I mean Mr. Knittiot. This place is the real deal. They get excellent reviews all around. And most importantly, they aren’t liars. So that’s good then.

Anyway, I wanted to let you know what was going on. You know, just in case you end up in some other dimension because you happened to visit my blog at exactly the right moment in the space-time continuum where alternate universes collide and all that. Most likely though, you’ll just encounter an error message, but not to worry — we’ll be right back.

If you do end up in an alternate universe — either I’m really sorry or you’re very welcome.

This entry was posted on Wednesday, May 18th, 2005 at 8:33 am and is filed under this Techie Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.